Refund policy

Inspect and reject any nonconforming goods within 72 hours of receiving the goods. After 72 hours, the goods will be deemed accepted unless you have notified us in writing of their rejection and the claimed nonconformity (with sufficient detail regarding the same). If timely informed of the nonconformance, we have the right, at our sole discretion, if we confirm the nonconformance, to replace the nonconforming goods with conforming goods or to refund the purchase price of such nonconforming goods. Our right to provide a replacement or refund is your sole remedy concerning rejected nonconforming goods.

Return of conforming goods will only be accepted with our prior written authorization. We reserve sole discretion whether or not to authorize the return of conforming goods. Typically, we will require a handling or restocking charge of at least 15% of the purchase price for stock goods you request authorization to return within 72 hours of delivery and at least 25% for any other goods. Any goods we authorize for return must be delivered undamaged, unused, and in their original packaging and shipped F.O.B. to our warehouse. Returned goods must be accompanied by our return authorization number, invoice reference number, date of purchase, and a statement stating the reason for the return. To initiate a return, don't hesitate to contact your salesperson or customer service representative.